Air Canada revises refund policy in response to passenger protests - Polish

WEB - Gazeta - Toronto, 23/05/2020 - NEWS, Polish

Image Source: Gazeta website

Summary Translation: Joanna Wojcik - Air Canada is revising its cancellation policy amid mounting customer frustration, offering travellers the option of a voucher with no expiry date or discount Aeroplan points if the airline cancels their flight due to the COVID-19 pandemic. The airline says the new policy applies to non-refundable tickets issued up to the end of June, with an original travel date between March 1 and June 30. Thousands of passengers continue to demand their money back for services they paid for but have not received. None of Canada's major airlines are offering to return cash to passengers for the hundreds of thousands of flight cancellations since mid-March, opting instead for vouchers — typically with a timeline of two years.